23-year-old Jackie Ramos, who worked as a "customer advocate" for Bank of America, posted this video after the was fired from her job, detailing the circumstances under which she was let go.
Ramos took issue with many of Bank of America's policies towards customers who had fallen behind on their payments during the recession, and started to waive the $15 "convenience" charges and $39 fees for surpassing account limits. Ramos shares her story in this 9:36 minute video, giving the blow by blow of why she started giving customers a break, how her boss confronted and fired her, and why being able to sleep at night with a clear conscience is more important to her than a job.
Ramos's genuine and articulate video diary sheds light -- albeit, from a single person's perspective -- onto the inner workings of a large corporation like Bank of America. It's already gotten a quarter of a million views to date and is worth the watch.